Method Of Payment
Most orders are shipped UPS or Fed-Ex and can be prepaid by credit card, check by phone, bank wire, personal check, company check or money order. We also ship C.O.D.(C.O.D. charge will apply). We accept American Express, Discover, Mastercard, Visa and Preferred Card.
Heartland Tanning charges $11.50 per box for each C.O.D. tag and an additional $6.75 per box to all residential deliveries; these are in addition to the shipping charge. Please be advised that orders cannot be shipped to a P.O. Box. If you have specific questions on shipping charges ask one of our representatives.
Our goal is to fill all orders that are placed by 2:00 pm EST on the same day they are received. Occasionally, popular items may have a longer delivery time or may be unavailable due to high demand. At the time of ordering you will be notified if any items on your order are not currently available. All items are subject to availability.
Product may be returned for credit within 45 days from date of original purchase. Discontinued parts will not be accepted for return credit. To make a return, simply call Customer Service at 1-800-999-8266. Please have your original invoice number available for purchase verification. You will need to give Customer Service a complete detailed list of items to be returned. Upon approval of the return, you will be given a return authorization number, this number must be printed on the address label of the box being returned. Any return without a return authorization number will be refused.Freight charges on the return shipment are the responsibility of the customer. Remember to use sufficient packing material to minimize any damage that could result in shipping. Any unauthorized returns will be refused or subject to a 15% restocking charge. We reserve the right to refuse parts without a return authorization number.
We process all orders immediately. Please check your order carefully, we are unable to add on items to an order once it is sent to shipping. A new order will be created for items that were added later.